Privacy Policy

This Privacy Policy explains how Wealth Building Academy LLC (“Company,” “we,” “us,” or “our”) collects, uses, stores, discloses, and protects information in connection with CommunityVault.ai (the “Service”), a software-as-a-service platform for homeowners associations (HOAs), condominium associations, community associations, nonprofit organizations, trustees, board members, property managers, and residents.

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, do not use the Service. CommunityVault.ai is a software provider only; we are not a law firm, accounting firm, property manager, insurer, engineering firm, or compliance authority.

We collect the following categories of information:

We use information to: (a) provide, operate, maintain, and secure the Service; (b) extract, index, categorize, summarize, and enable search of uploaded documents; (c) authenticate users and enforce role-based access; (d) process payments and manage subscriptions; (e) respond to support requests; (f) monitor, audit, and improve the Service; (g) detect, prevent, and respond to fraud, abuse, and security incidents; and (h) comply with legal obligations and enforce our agreements.

We do not sell your personal information.

The Service uses artificial intelligence and machine-learning technologies, including third-party AI providers, to perform optical character recognition (OCR), text extraction, categorization, summarization, embedding generation, and conversational document search.

When you use AI features, relevant document text and your queries may be transmitted to and processed by our AI service providers solely to generate responses for your organization. AI-generated output may be inaccurate or incomplete and is provided for informational purposes only; see our Disclaimer & AI Usage Disclaimer. We instruct our AI providers not to use your content to train their general models except as permitted by your agreement with us and their applicable terms.

We share information only as follows: (a) within your organization, according to the role-based permissions your administrators configure; (b) with service providers and processors who perform functions on our behalf (hosting, storage, AI processing, analytics, payment processing, email delivery) under contractual confidentiality and security obligations; (c) as required by law, legal process, or governmental request; (d) to protect rights, safety, and security; and (e) in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy. We do not sell or rent personal information to third parties.

We rely on reputable third-party providers, which may include cloud hosting and database/storage providers, AI and embedding providers, payment processors, and email and analytics services. These providers process information under their own terms and security practices. We are not responsible for the independent acts or omissions of third-party providers beyond our contractual arrangements with them. If you connect third-party integrations to the Service, your use of those integrations is governed by the third party’s terms and privacy policy.

We use strictly necessary cookies for authentication and security, and may use functional and analytics cookies to understand and improve usage. For details and your choices, see our Cookie Policy.

The Service supports document visibility levels such as board-only, resident-visible, and private/admin-only. Visibility, permissions, and access are configured and controlled by your organization’s administrators and authorized users. You and your organization are responsible for correctly classifying documents and assigning permissions. We are not responsible for misconfiguration of visibility settings, the over- or under-sharing of documents resulting from your configuration, or the actions of your organization’s users.

We implement administrative, technical, and organizational measures designed to protect information, including encryption in transit, access controls, per-organization data isolation, and activity logging. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. See our Security Policy for more detail.

Depending on your jurisdiction (including under the California Consumer Privacy Act/CPRA and similar U.S. state laws), you may have rights to access, correct, delete, or port your personal information, and to opt out of certain processing. To exercise these rights, contact support@communityvault.ai. We will verify your request and respond as required by applicable law. We will not discriminate against you for exercising your rights. Where your organization is the controller of the data, we may direct your request to that organization.

The Service is intended for use by adults in connection with community governance. It is not directed to children under 13 (or under 16 where applicable), and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact support@communityvault.ai.

The Service is operated from the United States and intended for U.S.-based organizations. If you access the Service from outside the United States, you understand that your information will be processed in the United States, where data-protection laws may differ from those in your location.

We may update this Privacy Policy from time to time. Changes are effective when posted, with the “Effective date” updated above. Material changes may be communicated through the Service or by email. Your continued use of the Service after changes take effect constitutes acceptance.

Questions about this Privacy Policy may be directed to Wealth Building Academy LLC at support@communityvault.ai.